More insight and a brand new user detailed report
All reports now feature a convenient summary on top to show you quickly the most important figures like “Total emails”, “Total resolved emails”, “Total emails from new customers”, and more.
Detailed user reporting
One of the goals of the new reports was to provide more information about how your team performs. Our new “User Activity” report satisfies this requirement.
You now see a list of all your users and a summary of their performances, broken down by “Total responses”, “Total resolved”, and “Total average response time”.
Within each user detailed report, you get a neat summary on top with the most relevant information about the user, for example, “Average reply time”, “Day with the most replies”, and “Day with the least replies” (we especially like these).
Furthermore, you can see a summary of the recent conversations, again providing you with meaningful statistics of each conversation.
Faster performance, custom date range and an export option
All new reports can now be selected within custom time range. Select the custom date option and enter your start and end date.
Also, all reports are using a new library that in return has a better performance. Furthermore, we’ve added an export functionality to all reports.
We are excited to add yet another enhancement to Helpmonks to make your shared mailbox experience the best there is.