Helpmonks hacker

Expanding our infrastructure

In the past few weeks, we’ve been expanding our infrastructure to enhance your experience with Helpmonks. We’ve invested into faster and more powerful servers for our application servers, i.e., more CPU cores can load and serve the Helpmonks application faster. Besides, all servers have more and significantly faster memory resulting…

Looking for a Chromebook? Get this instead

The following is my personal opinion. I’m not affiliated with any of the companies mentioned below, nor did anyone pay me for this post. Are you currently looking for a Chromebook? Maybe the new Samsung Chromebook or the latest Pixelbook Go? Is the device you are looking at coming with…

Helpmonks Workgroups

New in Helpmonks: Workgroups

While many organizations have started to settle into having their teams work from home, we are releasing WORKGROUPS today. The Helpmonks Workgroup feature helps remote teams to work even more efficiently remotely within their shared mailboxes. With Workgroups, you can create groups for your users, which in turn get access…

Google Pixelbook Go

Review of the Pixelbook Go

I like to get my hands on the latest hardware and also check out as many alternatives to the established Windows and macOS “way of working.” Naturally, I was very interested in ChromeOS and what it has to offer. However, previous “low-cost” Chromebook offerings had little allure for me as…

Helpmonks non-profit discount

Non-profit organizations benefit significantly with a shared inbox

Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service – Helpmonks. In case you don’t know, any non-profit organization receives a 50% discount on any Helpmonks plan. Today, we are proud and honored to say that many non-profit organizations…

Razuna AJP

Tomcat AJP vulnerability and Razuna

We got notified that there is an AJP security vulnerability with all Apache Tomcat releases. The issue is discussed as CVE-2929-1938. A remote, unauthenticated/untrusted attacker could exploit this AJP configuration to read web application files from a server exposing the AJP port to untrusted clients. That said, the default Tomcat…

Helpmonks Resize Sidebar

New in Helpmonks: Resize the sidebar

Inspired by our recent visit to one of our customers where some of the users worked on older computers with lower resolutions, we embarked on a journey to provide more screen real-estate in Helpmonks. The result of this, among some other UI enhancements, is that you can now resize the…

Helpmonks RoadMap on Trello

Helpmonks Shared Inbox RoadMap and Release-Notes 2019

For the past five years, we have been using Trello for the Helpmonks Shared Inbox RoadMap and for archiving all Release-Notes (they go back to 2015). Just like in recent years, we have now updated the public Helpmonks RoadMap and created a new Trello board with all the releases of…

Helpmonks To-Do Cover

How to delegate tasks right from your shared inbox

As the year comes to an end, you might be looking into how to organize and delegate your team emails in your shared inbox more efficiently or, in general, want to tame the never-ending flow of emails finally. To that end, we recently introduced the To-Do Manager for shared mailboxes…

Coming soon: To-Dos Manager in Helpmonks

Here is a quick sneak peek of the To-Dos manager that is coming real soon to your shared inbox in Helpmonks. The To-Dos Manager is something that I’m personally very excited about as it will allow our customers another alternative to collaborate with their team. Additionally, an email conversation can…

Options for the Spellchecker

While we have been quite busy during the summer months and implemented quite a lot of changes for your shared inbox, we spent way too little time informing you about our progress (pro tip: You can get real-time updates on the Helpmonks Roadmap). While we plan to write more, here…