What Is a Marketing Funnel and How Can It Grow Your Business?

If your team doesn’t have a marketing funnel, they are less likely to convert leads into sales. Fewer sales mean less money for your business’ profits. If you want to avoid this statistic and turn your prospects into long-term customers, you need to invest in a marketing funnel. It’s not…

The best email marketing strategies to try in 2021

As the email landscape continues to grow, there are now more ways than ever to use email marketing to capture, nurture, and grow your subscribers. We are currently in the midst of an economic recovery. Studies predict that a spending boom is on the way. In January alone, retail sales grew…

Customer Service Experience: A Guide for Small Business Owners

84% of customers agree that customer service is one of the most important factors that they take into consideration when they’re deciding whether or not to buy from a company. Alone, this proves just how impactful and important customer service experience is to today’s customers. That’s why we’re talking about…

How to recover from your email marketing blunders

We all know the feeling, the fear of clicking on that send button. The truth is, we are only human, and we can only check so much before a mistake happens. Whether it’s an ongoing email campaign, a one-time send, or merely an informative email for your subscribers – mistakes…

Email Automation and Marketing Automation: A Complete Guide

Did you know that the average open rate for an email is about 25%? This means only a fourth of emails are getting looked at. Hence, this means that even fewer are actually being read. It’s no wonder why so many companies and businesses have given up on email marketing. There…

Helpmonks Live-Chat

How to boost conversion rate with Live-Chat

Many organizations have discovered that they need to provide an easy way for customers to connect with them. Apart from email, live chat is an essential ingredient for a business’s success and growth. Offering direct live-chat support provides enormous benefits over the usual method of traditional customer service. Adding a…

How to write an engaging email subject line

Email open rates are perhaps the most widely recognized email marketing metrics out there. 1 in 3 people open up emails purely based on what is in the subject line. Crafting the perfect email subject line can be daunting, and the last thing you want to do is deter your readers because…

Helpmonks Email marketing

10 Reasons why email marketing is the best channel for your business

Getting your products and services heard is hard – Industries are so saturated these days. Even the most modest sales targets are missed. Marketing is all about getting your products to the right people through market research, product placement, and marketing channels. We have good reason to believe the quickest…

Helpmonks what is email marketing

What is Email Marketing and How Does it Work?

Email marketing uses email to promote products or services while developing relationships with potential customers or clients. Read about the perks of email marketing, methods to do it right, and how it compares to other marketing forms. Key Takeaways Email marketing is one of the most cost-effective ways to spread…

Helpmonks remote work

Has productivity improved this year? 2020 working roundup

Well, we made it into 2021! No one could have imagined the rollercoaster of a year we have been through, but it’s over now, onwards and upwards into 2021.  One thing we have all probably struggled with from time to time this year is staying productive, but how has the…

Helpmonks Email Marketing

The power of using email campaigns to drive customer engagement

We always go by the saying, “sending the right things, to the right people, at the right time.” It’s a fair statement, though, because without the right timing, your customers may never feel like their interest in your product/service is being appreciated. What are email campaigns? An email campaign is…

New in Helpmonks: Live-Chat & Email Marketing Platform

Helpmonks Engage – the Email Marketing Platform – consisting of a Live-Chat and an Email Campaign tool, is now available. With Live-Chat, you have the option to solve customer requests in real-time on any site, while the Email Campaign tool enables you to send out newsletters or even automated follow-ups.…

Helpmonks Customer Service Support

How to write the perfect customer service email template

Customer service is what makes or breaks a company’s reputation, and if you don’t know how to deliver excellent customer service via email, you might want to get started on learning how to now. Did you know, after a single negative experience, more than half (51 percent) of all customers will never…

Helpmonks saved replies

The updated Saved Replies are here

Some call them Canned Responses or Email-Templates; we call them Saved Replies. Whatever you call them, you will be happy to know that we’ve overhauled them now and added grouping and other features. Besides, with today’s update to the new editor, you can search for saved replies directly while composing…

Helpmonks editor splash

Updated editor for your emails

With today’s update, we are releasing a brand new version of our editor. The editor brings faster performance, an optimized interface, and our new saved replies search and grouping feature. The first thing you notice when you compose a new email the next time in Helpmonks is that you have…

Helpmonks Live-Chat

How to get the most out of your live chat support tool

We all know when a customer reaches your website, they’re going to do one of two things if and when they need help – Call your number, or search vigorously for your live chat tool. Some customers get a better understanding from a phone call, but your staff cannot always…

Helpmonks Jump

Find anything, go anywhere, with the new Jump menu

We are excited to introduce the new Jump menu to Helpmonks. With the new Jump menu, you can find anything quickly or go anywhere within your Helpmonks account with ease. For example, to search for anything, bring up the new Jump menu (with ctrl+/ or cmd+/ on macOS) and start…

Helpmonks Send Later

New in Helpmonks: Send later with Schedule send

You can now schedule your emails in Helpmonks to be sent at a later date and time. This feature is available to every user in Helpmonks and on every device, be it desktop or mobile. To schedule an email, write your email as you usually do, then schedule it to…

How to make your emails less intrusive

Emails nowadays are addictive! We tend to check our work emails when we are relaxing at home, and we like to catch up on emails from the night before, the moment we wake up too. Many people fall to check their emails too often, only to find the emails are…

Your security and privacy in Helpmonks

We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post about how we secure your emails in Helpmonks and pledged that we never scan emails, sell your data, or do anything mischievous with your data. I’m happy to…

The To-Dos just got more useful

Merely two weeks ago, we released the enhanced To-Dos, and we are already back with some more enhancements. A To-Do description, a new “Upcoming” list, and overall tweaks and improvements are now available. As with any other tool in Helpmonks, the team here is using it daily, and therefore it’s…

How to stay motivated while working from home

Remote work is hard sometimes, let’s face it. The hardest thing in the world right now feels like trying to concentrate for 6, 7, 8 hours while working from your own home’s comfort. You might be struggling with the difference of having one less monitor, or you might prefer the…