Updates on Helpmonks, Razuna, and opinion and thoughts from the founders

New in Helpmonks: Companies are automatically created for you

Companies — a unique feature of Helpmonks — is one of the favorite features of our customers. With companies, you have a complete overview of all the users of a company with its entire email history. The options to create companies in Helpmonks is one of those features that helps you get more insight…

New in Helpmonks: Remove customer records

Helpmonks’s customer records is a central place where we store the record of each customer that emails any of your shared mailboxes. From here you can add the customer to a company or see the history of the customer. Since Helpmonks first launched, the customer records could never be removed.…

New in Helpmonks: IMAP syncing for outgoing message

We just released an exciting new feature for Helpmonks — IMAP syncing for outgoing messages. What this means, is that every new message or reply in Helpmonks will be synced to your mail server. As Helpmonks works with forwarding an email from your shared inbox on the mail server to…

You can now use your Helpmonks mailboxes as an email archive

We are excited to release an option today that lets you use your Helpmonks mailboxes as an Archive. The settings to use a mailbox as an Archive can be found in the Mailbox Settings. When this setting is enabled, the mailbox emails processed for the mailbox will be collected, however,…

A new login screen and new icons for Helpmonks

When you sign into Helpmonks today, you will experience a new login screen and a brand new icon set. The new login screen The new design puts your login credentials to the left and a beautiful full-screen image to the right. The photos rotate randomly from a selection of over 40…

A more personalized approach to customer rating

We recently updated our Customer Rating plugin in Helpmonks to make it more personal for your customers and for your team to immediately see the rating. Also, your customer’ can now leave a comment on your replies. Customers can leave a comment on your reply The rating page has been enhanced…

We are sponsoring a great online conference

The folks at Missinglettr have pulled together a world class line-up of the very best thinkers and practitioners in SaaS today, with Ash Maurya, two times best-selling author and creator of the Lean Canvas tool, headlining. Totally online, and completely free, the two week conference, sees marketing experts, published authors,…