Updates on Helpmonks, Razuna, and opinions and thoughts from the founders

Helpmonks Dashboard Customization

Helpmonks Release Notes April 2019

Now that most infrastructure changes are behind us and you hopefully reap the benefit from those changes, we are back to enhancing Helpmonks to bring you the best shared inbox solution on the market. That said, here is what is new for April 2019; Send emails to all company users…

Helpmonks login screen

Helpmonks Release Notes March 2019

The Helpmonks team is working a lot on improving and enhancing Helpmonks. If you follow us on Twitter, you will see those updates, too. However, from now on, we will also publish a monthly release note here. Without further due, here is what’s new in Helpmonks for March 2019. Infrastructure…

How we solved performance issues in Helpmonks

How we solved outages and performance issues in Helpmonks

At the end of March 2019 and until the middle of April 2019, we experienced outages and performance issues in Helpmonks. What follows is a report of what happened and how we solved it. Performance issues were caused because we moved our core database to a new cloud provider with…

Maintenance over the next few weeks

In the last few months, we’ve seen Helpmonks growing a lot. The Helpmonks growth means that we are in need to extend our infrastructure. While we already deploy the best practices for an always-on service, we think we can do more. After a thorough examination of all our options for…

Helpmonks Update: Things we’ve added in the recent weeks

We’ve been busy here at Helpmonks and enhanced your email collaboration platform with many useful features. Without further ado, here are some of the most notable ones: User settings There is now an account-wide setting available to set the expiration time for your users. Also, we’ve added a permission setting…