Your Guide to Email Delegation With a Shared Inbox
Email delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
Read nowOne of our most used and one of my favorite plugins for Helpmonks is the Custom Fields plugins.
With the custom field plugin, you can add any additional information to an email conversation, a company record, or to a user.
Now, with the just added functionality, you can also set specific custom fields to show in the email list. That’s correct. You can display any custom field value in any of the email lists.
Showing custom field values becomes especially useful, as you can also add a custom field to a user. For example, a user might have a unique value that you and your team identifies the user. Now, whenever this user emails your shared mailbox, you will see that custom field value in the list view.
We think this is a mighty great feature that surely will enhance your teams’ productivity manifold.
Showing a custom field value in the email list is already available to all users of the “BLISS” plan and above.
We are very close to releasing the much anticipated “Grouping and Filtering” of an email list. Stay tuned for a release and announcement not far from now.
Handle your customers sales and support emails with our easy to use email management software. Create a shared inbox in Helpmonks for Sales, Marketing, Support and more. 30-day free trial available!
Email delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
Read nowGoogle Collaborative Inbox is a free inbox collaboration tool you can access by turning on Groups For Business. But does this Google feature have what it takes?
Read nowAutomated customer service is a game-changer for businesses. Learn about the benefits, examples, and strategies for implementing automated customer service.
Read nowEmail marketing can improve customer engagement with the right strategies. Here are 12 email marketing strategies for campaign success to get you there!
Read nowEmpower your team and delight your customers.