Tagged productivity

New in Helpmonks: IMAP syncing for outgoing message

We just released an exciting new feature for Helpmonks — IMAP syncing for outgoing messages. What this means, is that every new message or reply in Helpmonks will be synced to your mail server. As Helpmonks works with forwarding an email from your shared inbox on the mail server to…

You can now use your Helpmonks mailboxes as an email archive

We are excited to release an option today that lets you use your Helpmonks mailboxes as an Archive. The settings to use a mailbox as an Archive can be found in the Mailbox Settings. When this setting is enabled, the mailbox emails processed for the mailbox will be collected, however,…

A more personalized approach to customer rating

We recently updated our Customer Rating plugin in Helpmonks to make it more personal for your customers and for your team to immediately see the rating. Also, your customer’ can now leave a comment on your replies. Customers can leave a comment on your reply The rating page has been enhanced…

New in Helpmonks: Search enhancements

At Helpmonks we search for emails a lot. I’m sure you do, too. To this end, we added an “Advanced search” in Helpmonks from the very beginning. However, in order to get to it, you had to search for something first. Clearly, this wasn’t cutting it. Now, we’ve given the…

New in Helpmonks: Grouping and filtering of emails

We know that our customers need to work on emails as efficient as possible. To that end, we are very excited to announce that there is now a group and filter option available in Helpmonks. Grouping shows your emails grouped by sender, subject, and where applicable by an assignee. Whereas…

Things we’ve added in the recent weeks

Once again, we’ve been busy here at Helpmonks and enhanced our email collaboration platform with many useful features. Without further due, these are: Chatra Chat Integration In addition to the LiveChat plugin, we now also support the Chatra Chat plugin. Just like with LiveChat, you will receive chat transcripts and…

New features empowers Helpmonks users with customization

At Helpmonks, we’re huge believers that we don’t live in a one-size-fits all world. As such, we’ve designed our powerful suite of collaborative email, email marketing, and CRM tools to be as flexible as possible. We have a wide variety of types of users — from small startups to Fortune…

Announcing White-label and IP access restriction

As mentioned when we released our new website and new plans, we are hard at work to bring all the features of our new “Go further” plan. Today, we are excited to announce our new White-label and IP access restriction feature. The White-label feature provides an option to use a…

How to make shared email management painless

We’ve talked before about the pains of email collaboration. Wasted time and energy, multiple replies or no replies, headaches, headaches and more headaches. Here at Helpmonks, we’re all about relieving your headaches. Here’s three ways we work to make shared email management less painful and more productive. Streamline the systems…