Tagged email

New in Helpmonks: Companies are automatically created for you

Companies — a unique feature of Helpmonks — is one of the favorite features of our customers. With companies, you have a complete overview of all the users of a company with its entire email history. The options to create companies in Helpmonks is one of those features that helps you get more insight…

New in Helpmonks: Remove customer records

Helpmonks’s customer records is a central place where we store the record of each customer that emails any of your shared mailboxes. From here you can add the customer to a company or see the history of the customer. Since Helpmonks first launched, the customer records could never be removed.…

New in Helpmonks: IMAP syncing for outgoing message

We just released an exciting new feature for Helpmonks — IMAP syncing for outgoing messages. What this means, is that every new message or reply in Helpmonks will be synced to your mail server. As Helpmonks works with forwarding an email from your shared inbox on the mail server to…

You can now use your Helpmonks mailboxes as an email archive

We are excited to release an option today that lets you use your Helpmonks mailboxes as an Archive. The settings to use a mailbox as an Archive can be found in the Mailbox Settings. When this setting is enabled, the mailbox emails processed for the mailbox will be collected, however,…

A new login screen and new icons for Helpmonks

When you sign into Helpmonks today, you will experience a new login screen and a brand new icon set. The new login screen The new design puts your login credentials to the left and a beautiful full-screen image to the right. The photos rotate randomly from a selection of over 40…

A more personalized approach to customer rating

We recently updated our Customer Rating plugin in Helpmonks to make it more personal for your customers and for your team to immediately see the rating. Also, your customer’ can now leave a comment on your replies. Customers can leave a comment on your reply The rating page has been enhanced…

New in Helpmonks: Search enhancements

At Helpmonks we search for emails a lot. I’m sure you do, too. To this end, we added an “Advanced search” in Helpmonks from the very beginning. However, in order to get to it, you had to search for something first. Clearly, this wasn’t cutting it. Now, we’ve given the…

Helping enterprises with support for SAML 2.0 in Helpmonks

Managing users and groups and their logins is a challenge for enterprises all over the world. To that end, we are excited to announce support for SAML 2 in Helpmonks to make it easier for large teams to sign in to their team email collaboration platform. Security Assertion Markup Language…