Tagged Email Productivity

New in Helpmonks: Companies are automatically created for you

Companies — a unique feature of Helpmonks — is one of the favorite features of our customers. With companies, you have a complete overview of all the users of a company with its entire email history. The options to create companies in Helpmonks is one of those features that helps you get more insight…

New in Helpmonks: Remove customer records

Helpmonks’s customer records is a central place where we store the record of each customer that emails any of your shared mailboxes. From here you can add the customer to a company or see the history of the customer. Since Helpmonks first launched, the customer records could never be removed.…

You can now use your Helpmonks mailboxes as an email archive

We are excited to release an option today that lets you use your Helpmonks mailboxes as an Archive. The settings to use a mailbox as an Archive can be found in the Mailbox Settings. When this setting is enabled, the mailbox emails processed for the mailbox will be collected, however,…

A new login screen and new icons for Helpmonks

When you sign into Helpmonks today, you will experience a new login screen and a brand new icon set. The new login screen The new design puts your login credentials to the left and a beautiful full-screen image to the right. The photos rotate randomly from a selection of over 40…

A more personalized approach to customer rating

We recently updated our Customer Rating plugin in Helpmonks to make it more personal for your customers and for your team to immediately see the rating. Also, your customer’ can now leave a comment on your replies. Customers can leave a comment on your reply The rating page has been enhanced…

New in Helpmonks: Search enhancements

At Helpmonks we search for emails a lot. I’m sure you do, too. To this end, we added an “Advanced search” in Helpmonks from the very beginning. However, in order to get to it, you had to search for something first. Clearly, this wasn’t cutting it. Now, we’ve given the…

Introducing Avatar’s and a re-design of the conversation view

In the last several months we’ve made many design improvements to make Helpmonks more personal for your everyday use. Notably, in the previous few weeks, we’ve made some significant changes, and we are happy to present our latest re-design. Avatars The most significant change has been that we added the…

New in Helpmonks: Grouping and filtering of emails

We know that our customers need to work on emails as efficient as possible. To that end, we are very excited to announce that there is now a group and filter option available in Helpmonks. Grouping shows your emails grouped by sender, subject, and where applicable by an assignee. Whereas…