Updates on Helpmonks, Razuna, and opinions and thoughts from the founders

New in Helpmonks: Mark messages as answered/unanswered

As Helpmonks is a system to collaborate on team email conversations the “read” and “unread” behavior is a bit different from your email client. It doesn’t help if Helpmonks would mark messages as “read” when your team members need to see those emails as well. That’s why the “read” and…

New in Helpmonks: Color your mailboxes

The benefit of a system like Helpmonks is that you and your team have full transparency over all incoming email conversations, including a 360-degree insight into the customers’ past and current interactions with the company, be it in the sales, support or customer service department. However, if you have more…

New in Helpmonks: New dashboard

We’ve been working hard the last few weeks to re-design the Helpmonks dashboard. As the dashboard is the first thing you see when you sign in to Helpmonks, we wanted to make it easy for you to know what happening in your mailboxes and at the same time making it…

Activity stream and notification panel

It’s been a while since we’ve had a chance to write on here. We’ve been working hard to build the next great destination for email collaboration. The surge of new customers in the last few months is proof that we are on the right track. Behind the scenes, we’ve been…

New in Helpmonks: Interface updates, plus easy navigation between messages

Over the last few days, we’ve made several small updates to the Helpmonks interface. Now, we’ve also added the ability to navigate quickly through your messages. Quickly navigate between messagesMany of our customers requested that we make navigation between messages easier. With today’s update you will now see a “previous”…

New in Helpmonks: Enhanced options for forwarding emails

We just released a very exciting update for Helpmonks — the option to include all attachments (or not) upon forwarding an email. In addition, you can now also choose which messages to include in the forwarded email. Include all attachments upon forwarding Previously, we only sent attachments newly added attachments when forwarding…

Support for Proprietary winmail.dat Files in Helpmonks

We just pushed an update to our Helpmonks servers that supports parsing of winmail.dat files. Windmail.dat files is a proprietary attachment format that is used by earlier versions of Microsoft products. Generally, those winmail.dat files are not being sent to “Internet users” (Microsoft’s slang for users outside the Outlook world),…

Battle Spam Emails with New Options

We just released another feature for Helpmonks — enhanced options to battle spam emails. With our new spam options, you can define a “blacklist” and check for spam scores and spam flags. Blacklist With the blacklist, define email addresses that you know are being sent from a spam email address. In addition…

Introducing Real-time Desktop Notifications and Mailbox Refresh

Whether reminding you of a conversation, helping you with your sales emails or building a transparent mailbox service for your whole team, Helpmonks is making your team email more transparent and easier to use. Today we’re introducing real-time desktop notifications and auto-mailbox refresh to help you stay up-to-date with all…

From Mac to Linux: Web Development with Linux

As I promised to write more about my experience with Linux as my replacement for a Mac, here is my experience with developing web apps on Linux. It’s almost ridiculous how easy web development on Linux is. All the tools are a simple “apt install” command away. If not, most…