Updates on Helpmonks, Razuna, and opinions and thoughts from the founders

New in Helpmonks: Merge and link conversations

Good news. You can now merge conversations in Helpmonks. Also, there is an option to link to other email conversations. With merging and linking you now have a powerful tool to combine email messages over different threads. Even with messages in other mailboxes. Merge conversations Merging conversations is easy. You…

Filter emails by an assignee

Many of our customers have been asking for this, and we are happy to make this feature now available — the option to filter emails by an assignee. The option to filter by an assignee is available when you go to the “Assigned (to others)” folder. You then see in the upper…

Changes to the notifications

We are hard at work this summer on a wide variety of improvements for Helpmonks. We’ve added 2-Step Verification, individual signatures per mailbox, and Collision Detection to only name a few. Today we’ve re-designed the notifications and finally made it possible to customize the notification for assignment, i.e. when you…

What’s new in Helpmonks

We’ve made lots of enhancements to Helpmonks in the last four weeks. Here are some of the most notable ones; Variables in signatures One of the most popular requests from the public Helpmonks RoadMap was to be able to use dynamic variables in your signatures. We are happy to announce…

New in Helpmonks: Collision Detection

We are very excited to announce that the #1 requested feature for Helpmonks is finally here — Collision Detection! Collision Detection works in multiple ways — within the Helpmonks application and also upon sending replies from your email client. Within the Helpmonks application, you will now see a status when someone is viewing a…

New in Helpmonks: Create an individual user signature for each mailbox

Here is another feature that many Helpmonks users requested — the option to create different user signature per mailbox. With this new option, our users are now able to create individual signatures for each mailbox. This new option is especially helpful if you use Helpmonks with more than one email domains, but…

2-Step Verification is here

We are excited to announce that 2-Step Verification a.k.a Two-Factor Authentication is now available to all customers of the Helpmonks hosted-, cloud-server-, and self-hosted edition. While the digital revolution has made our lives easier, there is always as a risk with storing your information online. At Helpmonks we’ve made it…

More options for your emails

Lots of things are going on here at Helpmonks as we are churning out almost weekly new features and options to help our customers with their team email workload. Here are some of the latest product updates to Helpmonks. Composing a new email shows the user information too When you…

A word on your privacy and security at Helpmonks

Recently, we’ve been hearing more about data breaches and also of companies not taking enough care of their customer data. Maybe even more upsetting is that there are even businesses that make it a habit of scanning your data (emails, documents, and so forth) and selling your information. It is…

New in Helpmonks: Open Tracking

We are excited to announce a feature that many of our customers have asked for — the possibility to see when a recipient has opened your email, a.k.a open tracking. Helpmonks — Tracking With Open Tracking enabled, you will see in the list view and also in the conversation view when your recipient has…