Updates on Helpmonks, Razuna, and opinions and thoughts from the founders

Four signs you need an email management system

Imagine this: It’s Monday morning and you’re pulling into the office, refreshed and raring to go. After grabbing some coffee and chatting with coworkers about how awesome your weekend was, you plunk down at your desk, fire up your email, the shared sales email, and your internal team chat. As…

Announcing new reports in Helpmonks

As Helpmonks continues to grow, we continue to improve the product weekly (check out our public RoadMap). Today, we are excited to announce the availability of new reports in Helpmonks. More insight and a brand new user detailed report All reports now feature a convenient summary on top to show you…

New in Helpmonks: Merge and link conversations

Good news. You can now merge conversations in Helpmonks. Also, there is an option to link to other email conversations. With merging and linking you now have a powerful tool to combine email messages over different threads. Even with messages in other mailboxes. Merge conversations Merging conversations is easy. You…

Filter emails by an assignee

Many of our customers have been asking for this, and we are happy to make this feature now available — the option to filter emails by an assignee. The option to filter by an assignee is available when you go to the “Assigned (to others)” folder. You then see in the upper…

Changes to the notifications

We are hard at work this summer on a wide variety of improvements for Helpmonks. We’ve added 2-Step Verification, individual signatures per mailbox, and Collision Detection to only name a few. Today we’ve re-designed the notifications and finally made it possible to customize the notification for assignment, i.e. when you…

What’s new in Helpmonks

We’ve made lots of enhancements to Helpmonks in the last four weeks. Here are some of the most notable ones; Variables in signatures One of the most popular requests from the public Helpmonks RoadMap was to be able to use dynamic variables in your signatures. We are happy to announce…

New in Helpmonks: Collision Detection

We are very excited to announce that the #1 requested feature for Helpmonks is finally here — Collision Detection! Collision Detection works in multiple ways — within the Helpmonks application and also upon sending replies from your email client. Within the Helpmonks application, you will now see a status when someone is viewing a…

New in Helpmonks: Create an individual user signature for each mailbox

Here is another feature that many Helpmonks users requested — the option to create different user signature per mailbox. With this new option, our users are now able to create individual signatures for each mailbox. This new option is especially helpful if you use Helpmonks with more than one email domains, but…

2-Step Verification is here

We are excited to announce that 2-Step Verification a.k.a Two-Factor Authentication is now available to all customers of the Helpmonks hosted-, cloud-server-, and self-hosted edition. While the digital revolution has made our lives easier, there is always as a risk with storing your information online. At Helpmonks we’ve made it…

More options for your emails

Lots of things are going on here at Helpmonks as we are churning out almost weekly new features and options to help our customers with their team email workload. Here are some of the latest product updates to Helpmonks. Composing a new email shows the user information too When you…