Updates on Helpmonks, Razuna, and opinions and thoughts from the founders

A more personalized approach to customer rating

We recently updated our Customer Rating plugin in Helpmonks to make it more personal for your customers and for your team to immediately see the rating. Also, your customer’ can now leave a comment on your replies. Customers can leave a comment on your reply The rating page has been enhanced…

We are sponsoring a great online conference

The folks at Missinglettr have pulled together a world class line-up of the very best thinkers and practitioners in SaaS today, with Ash Maurya, two times best-selling author and creator of the Lean Canvas tool, headlining. Totally online, and completely free, the two week conference, sees marketing experts, published authors,…

New in Helpmonks: Search enhancements

At Helpmonks we search for emails a lot. I’m sure you do, too. To this end, we added an “Advanced search” in Helpmonks from the very beginning. However, in order to get to it, you had to search for something first. Clearly, this wasn’t cutting it. Now, we’ve given the…

Helping enterprises with support for SAML 2.0 in Helpmonks

Managing users and groups and their logins is a challenge for enterprises all over the world. To that end, we are excited to announce support for SAML 2 in Helpmonks to make it easier for large teams to sign in to their team email collaboration platform. Security Assertion Markup Language…

Introducing Avatar’s and a re-design of the conversation view

In the last several months we’ve made many design improvements to make Helpmonks more personal for your everyday use. Notably, in the previous few weeks, we’ve made some significant changes, and we are happy to present our latest re-design. Avatars The most significant change has been that we added the…

New in Helpmonks: Grouping and filtering of emails

We know that our customers need to work on emails as efficient as possible. To that end, we are very excited to announce that there is now a group and filter option available in Helpmonks. Grouping shows your emails grouped by sender, subject, and where applicable by an assignee. Whereas…

The custom fields plugin just became more useful

One of our most used and one of my favorite plugins for Helpmonks is the Custom Fields plugins. With the custom field plugin, you can add any additional information to an email conversation, a company record, or to a user. Now, with the just added functionality, you can also set…

Things we’ve added in the recent weeks

Once again, we’ve been busy here at Helpmonks and enhanced our email collaboration platform with many useful features. Without further due, these are: Chatra Chat Integration In addition to the LiveChat plugin, we now also support the Chatra Chat plugin. Just like with LiveChat, you will receive chat transcripts and…

New in Helpmonks: Mentions

Mentions are finally available in Helpmonks. Mentions allow you to create a note and only notify the people that you deem relevant to the conversation. To mention someone is as easy as typing the @ sign and you will be presented with a list of users of the mailbox. Mentions…

New features empowers Helpmonks users with customization

At Helpmonks, we’re huge believers that we don’t live in a one-size-fits all world. As such, we’ve designed our powerful suite of collaborative email, email marketing, and CRM tools to be as flexible as possible. We have a wide variety of types of users — from small startups to Fortune…

New in Helpmonks: Zapier

We are happy to announce our latest update — the Helpmonks-Zapier app. We are very excited about the Helpmonks-Zapier app as it is much more than a simple “integration”. With Zapier, your team email workflows are automatically available to 1,000 other applications. With the Helpmonks-Zapier app, you can, for example, create a…

The next step in the Helpmonks email platform journey

2017 was an incredibly exciting year for us here at Helpmonks. We saw our platform evolve manifold, and many of you became devoted customers. From the beginning, our mission was to make our collaborative email platform available to every organization. Following this mission, we are the only shared inbox solution…