12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowHot on the heels of the brand new Dashboard in Helpmonks, we are announcing that you can now add dynamic variables, inline images
The available variables are the email address, first name, last name, and the full name of the sender and upon a reply also from the person who is replying. Also, you have a variable for the email address and the name of the mailbox.
Signatures already had some variables available, nevertheless we added the new variables to the signatures now too, so that you will have the same variables available everywhere.
In addition, we’ve added the option to add inline signatures and attachments to the saved-replies and the mailbox auto-reply. This
We are rounding up some internal code cleanup and will add some API enhancements and other changes based on the feedback we’ve received regarding the new Dashboard. At the same time, we are working on getting closer to a release date for the Group / Workgroup option.
Helpmonks is the only shared inbox solution on the market that has plans by mailboxes and not by users. Check out what Helpmonks can do for you with our 30-day free trial.
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowEmail delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
Read nowGoogle Collaborative Inbox is a free inbox collaboration tool you can access by turning on Groups For Business. But does this Google feature have what it takes?
Read nowAutomated customer service is a game-changer for businesses. Learn about the benefits, examples, and strategies for implementing automated customer service.
Read nowEmpower your team and delight your customers.