12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowMentions are finally available in Helpmonks. Mentions allow you to create a note and only notify the people that you deem relevant to the conversation.
To mention someone is as easy as typing the @ sign and you will be presented with a list of users of the mailbox.
The user(s) who got mentioned will receive an email and/or a desktop notification (depending on their preferences). Also, they will also find that they have been mentioned in the Notification Center.
Mention is only one of the many exciting new features that are now available to all Helpmonks customers. Check out our public RoadMap to see what we recently released or what we are working on (Tip: you can also vote on features).
Team Email Management. Simplified
Handle your customers sales and support emails with our easy to use email management software. Create a shared inbox in Helpmonks for Sales, Marketing, Support and more.
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowEmail delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
Read nowGoogle Collaborative Inbox is a free inbox collaboration tool you can access by turning on Groups For Business. But does this Google feature have what it takes?
Read nowAutomated customer service is a game-changer for businesses. Learn about the benefits, examples, and strategies for implementing automated customer service.
Read nowEmpower your team and delight your customers.