Maintenance over the next few weeks

In the last few months, we’ve seen Helpmonks growing a lot. The Helpmonks growth means that we are in need to extend our infrastructure. While we already deploy the best practices for an always-on service, we think we can do more.

After a thorough examination of all our options for a hosting partner, we’ve decided to move our entire infrastructure, except the database, to the Google Cloud Platform. Google Cloud Platform allows us to dynamically add new servers if there is a peak in requests. But far more important is that we can extend all Helpmonks servers to make them available closer to the location where you sign in. Serving Helpmonks closer means better performance for you.

As mentioned above, we will also host our MongoDB database with another partner. For that, we’ve decided to move the database to MongoDB and their hosting service. Their hosting environment has a stellar uptime reputation, and the database is automatically replicated over three different servers.

That said, in the next few weeks, we will be undergoing a lot of migration work. Though most of the migration will be behind the scenes, i.e., without any downtime for you, the change to the database will cause downtime.

Therefore, Helpmonks will not be available this Sunday, March 24th from 10 am to 2 pm EST (Eastern Standard Time). Incoming emails are not affected during the migration and will be processed when Helpmonks is back online.

You can follow us on Twitter or check our status page to get real-time updates for the maintenance. We will do our utmost to shorten the downtime and think that we will be back online sooner.