12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowWe are incredibly excited to finally share with you what we have been working on for the last few months — a new website, new pricing plans, and new plugins.
It’s our pleasure to unveil our new website. Aside from the updated look, the new site highlights many aspects of the Helpmonks collaboration system, our new Helpmonks CRM, and our automated marketing engine. Furthermore, you will find dedicated sections for the Helpmonks Saas, Helpmonks Cloud Server, and the Helpmonks Self-hosted editions.
As Helpmonks is a collaborative platform for your team emails, it only makes sense that we strive to help to integrate with other tools as much as possible. To that end, we are releasing today the following plugins/integrations:
Also, we have enhanced the custom fields plugin, which adds the option to add custom fields to customer and company records.
True to our mission, to bring a shared mailbox to every team, we have made multiple changes to Helpmonks pricing structure that will bring more value at an even more affordable rate for your business.
Same as before, our $9 per mailbox/month will continue to include features like Collision detection, Tracked emails, Saved replies, Companies & SLA, Reminders, full API access and many more. The $9 mailbox/month plan is aptly named “GET STARTED” and is still one of the best offerings for a hosted shared mailbox in the market.
Today, we are introducing two plans which include brand-new features:
Meet “BLISS FOR TEAMS”: $19 mailbox/month
Helpmonk Bliss for teams is new and is designed around the engaged and active Helpmonks team. This plan comes with all the features you have come to love but adds the following plugins; Trello, ToDoIst (coming soon), LiveChat, Custom Fields, Satisfaction Ratings, and Custom Applications. Also, you get unlimited workflows and a high powered search.
Meet “GO FURTHER”: $39 mailbox/month
The Helpmonks Go further plan is a true one-stop powerhouse for your customer engagement. Packed with every business-critical feature this plan includes our new Helpmonks CRM, our soon to be released automated marketing engine, and Group features. All of your customer relationships are already in your team emails. With these tools, there is no need to switch between systems or pay for additional tools.
Existing customers can upgrade to any of the new plans immediately or continue on their current one.
Also, and as Helpmonks is the only shared mailbox solution that offers multiple deployment options, our new website outlines the pricing options for a Helpmonks Cloud Server and the Helpmonks Self-hosted edition in more detail.
We know that deciding on a new tool for your email workflow is a challenging task. Hence, as of today, our trial is now 30-days long. An industry first.
As highlighted on our website, we are hard at work finishing all the features in our “GO FURTHER” plan, i.e., primarily the Helpmonks CRM and the Helpmonks automated marketing engine.
Development is also underway for the Group feature and many other enhancements.
As always you can see our current and future development on the public Helpmonks Roadmap.
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
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