12 Important Customer Service Skills in 2024
Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
Read nowHere at Helpmonks, we live and breathe our shared mailbox product daily, and as such, our team continues to improve and add features to the product. So much so, that we almost release something new weekly (you can check this on the Helpmonks RoadMap).
Here are some enhancements you might have missed from the last few weeks;
Up to now, each customer record in Helpmonks could only contain one email-address. With the recent update, this is a thing of the past. You can now add as many email-addresses to a customer record as you like. With this, the email history is combined independently of the sender writing you from a different email address.
On the topic of customer records, we’ve also enhanced the search and indexing of records, and you should have a faster experience from now on when you search for an email in Helpmonks.
Ever had a message in your email conversation that you wanted to get delete? Maybe an auto-reply or some other message that got mixed in?
If so, you are in for a treat. The latest update to Helpmonks allows you to delete individual messages in the email thread.
We’ve enhanced the Groups listing pages some more. Whereas before, you were only able to see the emails assigned to the Group under “Assigned (to the group)” you will now see emails that are also assigned to you. We’ve also added an overview on top and renamed the link to “Assigned (mine & group)” to make this more obvious.
Furthermore, we’ve cleared up the Assigned and Pending section, so that you will see with a glance which conversations are assigned to users or a group.
All in all, these changes mean less switching for you and your team between mailboxes and groups and staying more focused.
If you rock the dark theme, there are always some messages that might not show everything properly (we try very hard, but some emails are weirdly formatted). With the new switch setting, you can quickly view the message in the light theme.
While a small thing, I bet those of you who drop into the HTML code view in the editor from time to time will appreciate this minor enhancement. That is, we’ve added a code enhancements plugin to the editor, which shows you the code colorized, and you also get line numbers.
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Excellent customer service has always been, and always will be, essential for any company's success. Here are the 12 most important customer service skills.
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