Your Guide to Email Delegation With a Shared Inbox
Email delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
Read nowManaging users and groups and their logins is a challenge for enterprises all over the world. To that end, we are excited to announce support for SAML 2 in Helpmonks to make it easier for large teams to sign in to their team email collaboration platform.
Security Assertion Markup Language (SAML) is an open standard for exchanging authentication and authorization data between parties, in particular, between an identity provider and a service provider.
SAML is part of our Single-Sign-On (SSO) plugin and available in the “GO FURTHER” plan. The Helpmonks SAML integration works with an identity provider such as OneLogin, Auth0, Okta, Ping Identity, ADFS, Salesforce, SharePoint, and Azure.
In addition to SAML, the SSO plugin also offers OAuth authentication and enables signing in to a Helpmonks user’s account seamlessly over a token-based mechanism. Some of our customers, use OAuth to integrate Helpmonks into their portals or custom applications. To learn more about our SSO implementation please see our SSO documentation.
We are currently working on a feature to allow syncing of all outgoing messages to your mail server (IMAP sync).
Besides that, we are working on the “Group / Workgroup” feature to enable our customers to assign, manage, and reply in groups.
As always, we are very excited about the future of Helpmonks. The
Helpmonks public RoadMap is available for you to vote on features. We always welcome any feedback.
Email delegation can reduce the burden on team members and spread the workload. Our guide to email delegation with a shared inbox will provide the answers.
Read nowGoogle Collaborative Inbox is a free inbox collaboration tool you can access by turning on Groups For Business. But does this Google feature have what it takes?
Read nowAutomated customer service is a game-changer for businesses. Learn about the benefits, examples, and strategies for implementing automated customer service.
Read nowEmail marketing can improve customer engagement with the right strategies. Here are 12 email marketing strategies for campaign success to get you there!
Read nowEmpower your team and delight your customers.