As of immediately attachments are now parsed and attached to emails within the HelpMonks application and also attached to outgoing messages.
We are currently working on saved replies and the workflow and expect to be releasing these two features real soon too. Stay tuned for the impending public beta release.
Keeping Communication Streamlined Our promise with HelpMonks is to keep your communication streamlined. HelpMonks will be invisible to your employees, boost team productivity and feel personal to your customers.
We are currently hard at work developing HelpMonks. Sign up today at http://helpmonks.com. Be the first to take part in this innovative new way to interact with your customers.