From Helpmonks

Create Github issues from any email with one click

One of the most useful benefits of a system like Helpmonks is that it combines customer requests or support enquiries in one central location for your whole team to collaborate upon. With this in mind, we created a integration plugin for Github. With the plugin installed, you can create issues…

Helpmonks is free for open source projects and non-profit organizations

Helpmonks — the ridicolously easy way to manage emails with your team — launched in December to great reviews from over 1000 beta testers. Since then many customers are enjoying managing emails with their team in an efficient way daily. Today we want to emphasize that Helpmonks is completely free to use for open…

Service Level Agreement within your team email management system

Timely customer support is crucial to the success of any organization. However, and especially when it comes to email management, there are not many tools available to help customer support teams to work efficiently with service level agreements. Using Helpmonks you can create a service level agreement specifying the response…

Add private notes to any email

You can now add private notes to any email in Helpmonks. Simply check the “private notes” checkbox when you create a note in Helpmonks and it will show to you only (and in your emails) only. You can make private notes available to your team by unchecking the box again…

Email Attachments are now enabled too

As of immediately attachments are now parsed and attached to emails within the HelpMonks application and also attached to outgoing messages. We are currently working on saved replies and the workflow and expect to be releasing these two features real soon too. Stay tuned for the impending public beta release.…