From Helpmonks

How we solved performance issues in Helpmonks

How we solved outages and performance issues in Helpmonks

At the end of March 2019 and until the middle of April 2019, we experienced outages and performance issues in Helpmonks. What follows is a report of what happened and how we solved it. Performance issues were caused because we moved our core database to a new cloud provider with…

Helpmonks Update: Things we’ve added in the recent weeks

We’ve been busy here at Helpmonks and enhanced your email collaboration platform with many useful features. Without further ado, here are some of the most notable ones: User settings There is now an account-wide setting available to set the expiration time for your users. Also, we’ve added a permission setting…

New in Helpmonks: Companies are automatically created for you

Companies — a unique feature of Helpmonks — is one of the favorite features of our customers. With companies, you have a complete overview of all the users of a company with its entire email history. The options to create companies in Helpmonks is one of those features that helps you get more insight…

New in Helpmonks: Remove customer records

Helpmonks’s customer records is a central place where we store the record of each customer that emails any of your shared mailboxes. From here you can add the customer to a company or see the history of the customer. Since Helpmonks first launched, the customer records could never be removed.…