Helpmonks

New in Helpmonks: Open Tracking

We are excited to announce a feature that many of our customers have asked for — the possibility to see when a recipient has opened your email, a.k.a open tracking.

With Open Tracking enabled, you will see in the list view and also in the…

New in Helpmonks: More options when you reply or compose a new message

We’ve been very busy lately here at Helpmonks and I’m happy to announce a few new features today.

Action after a reply
The option to either “stay in the current conversation, “jump…

New in Helpmonks: Mark messages as answered/unanswered

As Helpmonks is a system to collaborate on team email conversations the “read” and “unread” behavior is a bit different from your email client.

New in Helpmonks: Color your mailboxes

The benefit of a system like Helpmonks is that you and your team have full transparency over all incoming email conversations, including a 360-degree insight into the customers’ past and current interactions with the company, be it in the sales, support or…

New in Helpmonks: New dashboard

We’ve been working hard the last few weeks to re-design the Helpmonks dashboard. As the dashboard is the first thing you see when you sign in to Helpmonks, we wanted to make it easy for you to know what happening in your mailboxes and at the same time making it easier to…

Activity stream and notification panel

It’s been a while since we’ve had a chance to write on here. We’ve been working hard to build the next great destination for email collaboration. The surge of new customers in the last few months is proof that we are on the right track.

New in Helpmonks: Interface updates, plus easy navigation between messages

Over the last few days, we’ve made several small updates to the Helpmonks interface. Now, we’ve also added the ability to navigate quickly through your messages.

New in Helpmonks: Enhanced options for forwarding emails

We just released a very exciting update for Helpmonks — the option to include all attachments (or not) upon forwarding an email. In addition, you can now also choose which messages to include in the forwarded email.

Support for Proprietary winmail.dat Files in Helpmonks

We just pushed an update to our Helpmonks servers that supports parsing of winmail.dat files.

Windmail.dat files is a proprietary attachment format that is used by earlier versions of Microsoft products…