Helpmonks

Custom Fields are here!

Today is a big day here at Helpmonks as we’ve just released one of the most requested features - Custom Fields.

With custom fields you can store relevant data for each customer right within the conversation itself. With default values and validation you can…

Small update for company users

While we are on our way to open up Helpmonks to broader integration (Zapier, Custom Fields, Custom Application, etc.) here is a small new feature that some of our users requested.

It’s here: Change the TO on any conversation

We are excited to announce that one of the most requested options is finally available in Helpmonks, i.e. you can now change the “TO” in the web app itself.

Making adding new labels easier

Many of our customers use labels to further categorize their team emails. As labels are not bound to a user, but to the whole shared inbox, all team members will work with the same labels. No wonder, labels is one of the most used feature in Helpmonks.

Send a new message from your shared inbox in your email client

So far, you had to use the Helpmonks web app to send out a new message from your shared mailbox address. As of today, you now have an additional method where you can create new messages right from within your email client.

Your workflow just got powered up

We are extremely excited to bring another great update to our Helpmonks platform. This time to the already powerful workflow’s to handle your team email flow.

As of immediately, you can apply any workflow to any email, independent of the source…